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Work/Life Connections FAQ

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Work/Life Connections
1211 21st Ave. South
Medical Arts Bldg, Ste. 010
Nashville, TN 37212

  • What programs make up Work/Life Connections-EAP?

    Work/Life Connections-EAP consists of three programs: The Employee Assistance Program, the Nurse Wellness Program and the Faculty and Physician Wellness Program.

  • Who can use this service?

    Full or part-time Vanderbilt staff, nurses, physicians, faculty and their spouses are eligible for these programs.

  • Where are you located?

    1211 21st Avenue South, Suite 010, in the basement of the Medical Arts Building.

  • How do I make an appointment?

    Call 615-936-1327.

  • What hours are you available?

    8am to 5pm Monday thru Friday.

    In the event of an emergency or a crisis event after hours, a Counselor on Call is available by calling WLC-EAP at 615-936-1327 and giving the appropriate information to the answering service.

  • How much does it cost?

    All services through Work/Life Connections-EAP are an employee benefit provided at no additional cost to the employee.

  • How many counseling sessions do I have available?

    ​​Counseling/coaching services are meant to be short-term and solution-focused. The number of sessions depends upon the time needed to assess and address the presenting problem. Most people see improvement within four sessions or less. If ongoing, longer-term therapy is needed, the EAP counselor will provide community referrals based upon specific needs and insurance coverage.

  • What kinds of issues do people talk about?

    People talk about a great variety of issues. Common concerns are depression, relationships, finances and stress.

  • What happens in the first session?

    You will complete some paperwork and then meet with your counselor. Information will be gathered about your concerns and you and your counselor will develop a plan to address them.

  • How confidential are these services?

    Work/Life Connections-EAP is a confidential service. No information will be released without your written consent except in cases required by law, such as imminent danger to self or others.

  • How do I apply for the Faculty and Staff Hardship Fund?

    Call Work/Life Connections-EAP at 615-936-1327 and make an appointment to speak with a counselor. The counselor can give you information about potential resources including the Hardship Fund. Learn more about the Hardship Fund.